Privacy Policy

For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”) Frontierwallet is the controller of personal information provided by you on frontierwallet.com and for any application or web services owned or operated by FRONTIER LABS INC . The term “personal information” as used in this policy shall mean any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to you.By accessing and using our Application , you signify acceptance to the terms of this Privacy Policy.

Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below. Frontierwallet is the controller of your personal data collected through the App and we are committed to protecting and respecting your privacy.

Please take a moment to read this Privacy Policy carefully. If you have any questions about this Privacy Notice, please contact us at info@frontierwallet.com

Please note that since you will be providing us the information of your addresses which are also available on blockchain, we would be able to access complete information regarding your assets and VCs. You are free to choose whether to provide us with all the types of personal information requested by us, but we may not be able to serve you as effectively or offer you all of our services on the application when you do choose not to share certain information with us.

OUR DATA PRIVACY PRINCIPLES

  1. Frontierwallet will acquire, use and provide appropriate personal information, giving consideration to the business content and scale, with respect to the personal data collected from you.
  1. Frontierwallet will specify the purpose of the use of personal information and take appropriate measures to ensure the use of personal information does not exceed that purpose.
  1. Frontierwallet will comply with laws regarding the use of personal information, policies set by the government and other related regulations.
  1. Frontierwallet will establish a security management system to prevent a leak, loss, deletion or damage of personal information. Moreover, we will take appropriate corrective and preventive measures for accidents relating to personal information. In the event, there is any breach in the security measures with respect to your personal data, Frontierwallet shall notify you.
  1. Frontierwallet will promptly respond to requests for disclosure of, inquiries about and complaints regarding personal information, by the establishment of an enquiry desk or te provider of the information.
  1. Frontierlwallet will review and appropriately improve the information security management system from time to time as per the applicable laws and accepted industry standards.

YOUR PRIVACY RIGHTS

For European residents only.

We collect and process personal information about you only in the aforementioned circumstance and where we have a legal requirement to prevent fraud and identify the customers transaction on the Site given the nature of the services provided on our Site, to ensure compliance to applicable laws. The legal bases will depend on the purpose for which we process your personal information. This means we collect and use your personal information only where:

  • We need it to provide the services, including to operate the Site, provide customer support and personalized features and to protect the safety and security of the Site;
  • It satisfies a legitimate interest (which is not overridden by your rights and interests), such as for research and development, to market and promote the Site and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your personal information to comply with a legal obligation or requests from governmental or statutory authorities.

Rights of the User

In certain circumstances, you have rights under the GDPR in relation to your personal information. These data privacy rights do not apply to CoinSwitch where we process your personal information as a data processor on behalf of our clients. Where this is the case, any request to exercise your data privacy rights should be directed to our client (i.e. the data controller).

  • Request access to your personal information. You may have the right to request access to any personal information we hold about you as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making.
  • Request correction of your personal information. You may have the right to obtain without undue delay the rectification of any inaccurate personal information we hold about you.
  • Request erasure of your personal information. You may have the right to request that personal information held about you is deleted.
  • Request restriction of processing your personal information. You may have the right to prevent or restrict processing of your personal information.
  • Request transfer of your personal information. You may have the right to request transfer of personal information directly to a third party where this is technically feasible.

Withdrawal of consent

Where we are relying on consent to process your personal data you may withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

WHAT INFORMATION DO WE COLLECT?

We use different methods to collect personal information from and about you. We can classify the same into two heads – the Information provided by you and the information collected by us.

Personal information you give us.

You may give us your personal information including full name and contact details, by subscribing in forms or by corresponding with us by post, phone, email or otherwise. This also includes the addresses associated with your VCs which you will choose to give us while accessing our Service, Products, Application.

Emails

From time to time, we may send out emails for promotion purposes to announce our services, functions, researches, news, promotions, contests, and events. Our customers may opt-out of receiving these emails. We may use a third-party service provider to send out emails or to communicate smoothly with our customers. For a smoother communication, we may share information, such as your email address, to the service provider for this limited purpose only. You can opt out by following the unsubscribe instructions included in these emails, or you can contact us by emailing us on info@frontierwallet.com

Personal information we collect.

As you interact with our Site, we may automatically collect technical information about your equipment, browsing actions and patterns, the date you have accessed on our Site, the website you have visited before visiting our Site, your browser, Operating Systems, IP address, and the domain name. We collect this personal information by using cookies, server logs and other similar technologies. The content recorded on access logs is not used in conjunction with personal information. It is used as server operation information to assist in improving our Site and services.

Regarding Cookies

Like many websites, we also use ‘Cookies’ to make our Site more convenient to our customers. Cookies are small pieces of data that are transferred between a Web server and your Web browser, and stored on your computer or mobile device as a file. We collect cookies to make overall experience of our users better, also to send you notifications that you only opt for.

Marketing

We share your data with third party service providers and online market platforms like Facebook, Twitter, Mailgun, Mailchimp, etc. for marketing and promotion of our Site and to make the advertising more relevant for the end-users. If you do not want Frontierwallet to share your data with third parties for the promotion of the Site, please contact us by emailing on info@frontierwallet.com

Why do we collect your personal information?

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

We will collect your information for the following purpose -

  1. Where you given us the consent to do so.
  1. Where we need to collect your information in order to serve you and provide you services of frontierwallet
  1. When it is necessary for both ours and your interest or that of a third party; legitimately not violating your fundamental rights and not go against your interest.
  1. Where we need to collect information in order to comply with a legal or regulatory obligation

How we will use your information ?

  1. To help you in application installation and register you as a new App user.
  1. To deliver services to you as part of your use of the App.
  1. To notify you of any changes to the App or services provided on the App.
  1. To deliver content and advertisements to you.
  1. To provide you services based on your recommendation that may interest you.
  1. To measure and analyse the effectiveness of the advertising we serve you.

Sharing your information

Depending on how and why you provide us with your personal data, we may share it in the following ways:

  • we may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them
  • with analytics that assist us in the improvement and optimisation of the App.

We may also disclose your personal information to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets;
  • if FrontierWallet or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the EULA; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We may share your information with third party service provides for information security and fraud detection and for prevention of illegal activities, in the event we are of the opinion that

Service Providers

Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. At present Amazon Web Services, Amplitude, Mailchimp, and Firebase are trusted third party service providers of ours.

For European residents only.

We collect and process personal information about you only in the aforementioned circumstance and where we have a legal requirement to prevent fraud and identify the customers transaction on the Site given the nature of the services provided on our Site, to ensure compliance to applicable laws. The legal bases will depend on the purpose for which we process your personal information. This means we collect and use your personal information only where:

  • We need it to provide the services, including to operate the Site, provide customer support and personalized features and to protect the safety and security of the Site;
  • It satisfies a legitimate interest (which is not overridden by your rights and interests), such as for research and development, to market and promote the Site and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process you

Updating your information

If you want to update the information you have previously given to us, you can contact us at info@frontierwallet.com

Exercising your rights

When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.

It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

For details on your rights to ask us to stop sending you various kinds of communications, please email us on info@frontierwallet.com